PRODUCTS

TELEPOWER

TelePower is the Interactive Voice Response System from Diginue. TelePower is a Customer Relationship Management product that converts the simple telephone into a Voice Computer.

Customers calling from any part of the world can obtain and give information through a series of Interactive, Voice guided menus, without the necessity of an operator. Thus callers and clients can obtain routine and required information.

The system can also be configured to make outbound calls, send outbound faxes and SMS. TelePower is easy to use and easy to scale.

Advantages:

•  Information can be accessed and received on a 24 x 7 x 365 basis – business hours of an organization can be extended at no extra cost, thus bringing in more revenue and profit

•  Increased call handling: depending on the number of ports, the number of calls handled per hour will increase

•  Simultaneous call handling: depending on the number of ports

•  No need for a telephone operator – better deployment of human resource

•  Multiple language support – users can use any language available of their choice to navigate and obtain information

•  Human Voice Response

•  Uniform response – human fatigue will not come into play

•  Flexible script – script can be customized and changed very easily

Uses: Uses in some of the industry domains

•  Service Industry – book orders, product information, service complaints – lodging and feedback

•  Hospitality Industry – tariff information, location information, facilities, room booking, pick up and drop booking

•  Educational Institutes – Location announcement, Term announcement, Exam schedules and results, appointments

•  Transport services - Ticket availability, destination schedules, ticket status, arrival and departure, delayed arrival and departure announcement

•  Medical Services – Location announcements, facilities, doctors roster, appointments and confirmation

•  Banking – balance enquiry, deposits renewal and information, banking products information, complaints and grievances, redressal

•  Call Centres: Automatic call guidance services for inbound call customers

System Requirements:

•  Telephone lines (independent) or through EPABX

•  Voice Board

•  Desktop PC/Server (minimum configuration - P111, 900 Mhz, 128 MB RAM, 40 GB HDD, 52x CDR drive)

•  TelePower software

•  RDBMS

•  Windows NT server, Windows 2000 Server

The product is available off the shelf and needs to be customized based on the requirements of individual customers

TelePower is also available in modem-based models – one modem can be connected to a telephone line. This is meant for smaller organizations/users. The modem replaces the Voice Board in this case.