With efficient net-working and faster connectivity being the norm in this IT City, civic bodies too have jumped onto the bandwagon of information technology. The Bangalore Development Authority (BDA) has lined up a tech-savvy agenda to address public grievances with totally automated 24-hour ‘e-Pragathi’ kiosks will be established at strategic neighborhoods all over the city by this year end.
Lauded as one of the most ambitious people-friendly projects of the Bangalore Development Authority, the E-Pragathi Kiosks provide access to all information on Bangalore Development Authority (BDA) and its functions at a mouse click. It will be the first-of-its-kind in Asia and proposes to bring transparency through a single window concept. Over a 100 fully-automated 24-hour E-Pragathi kiosks will be established by the year end.
Citizens can pay property taxes, download different forms for building plan sanctions, registration and change of land use, lodge a complaint, deposit a written petition and get an acknowledgement, check on the status of the petition etc. These kiosks can also download Digitized maps, information updates and host of other information relating to the activities of BDA. This will enable people to access everything they need or require from BDA easily.
Apart from the above features these kiosks are also integrated with online complaint management system (OCMS) and interactive voice response system (IVR). The kiosks are equipped with a geographical information system (GIS) and are integrated with agency’s online complaint management system and its IVR.
Features of E-Pragathi kiosks:
Transactions:
- Acceptance of cash.
- Acceptance of Cheque/DD.
- Receipt printing facility on acceptance of cash with the facsimile of the Cheque/DD submitted in case of other options.
- Acceptance of credit cards.
|
|
Dissemination of information:
- Details of procedures for various activities/services/transactions of BDA.
- Download forms from BDA server.
- GIS related information for BDA.
- Acceptance of currency only for printing services used.
Public grievance:
- To accept public grievance in digital format (bi-lingual, i.e., Kannada and English).
- To record public grievance in digital format.
- To give details of response/action taken on the grievance submitted by quoting the unique ID number.
- Check the status of complaints.
|
|
|
