FAQ'S

1. What is the general lead time for delivery once my order is placed?

Standard kiosk models with few modifications are ready to ship within 3-6 weeks of receipt of your order and necessary deposits. Custom kiosks and/or kiosks requiring special tooling or long lead components may take anywhere from 5-8 weeks from order placement.

2. Does Diginue Technologies (P) Ltd provide software?

Diginue Technologies (P) Ltd provides software through our own in-house software development team, consisting of developers who have real-time applications..

3. Will Diginue Technologies (P) Ltd load my software onto the kiosk?

Yes, if required. Diginue Technologies (P) Ltd in-house integration team performs a variety of functions including component integration, wiring, software loading, testing and UL certification. Fees vary according to project requirements.
Diginue Technologies (P) Ltd also ships kiosks fully integrated and software-ready for loading your application. Please contact Diginue Technologies (P) Ltd to determine the best integration process for your project. .

4. Our project is confidential. Will Diginue Technologies (P) Ltd sign a non-disclosure agreement (NDA)?

Due to the proprietary nature of the kiosk market, all information shared between your company and Diginue Technologies (P) Ltd is regarded as strictly confidential. For your convenience, Diginue Technologies (P) Ltd utilizes a standard NDA and would be happy to engage in a signed agreement between companies. If you have devised your own NDA, Diginue Technologies (P) Ltd legal department will review this document to ensure that the terms are acceptable by both parties.

5. I'm ready to order. How do I get started?

Contact Diginue Technologies (P) Ltd with your project requirements, model if selected and quantity needed. Diginue Technologies (P) Ltd will send you a formalized quote detailing all of the specifics with regards to pricing, delivery and terms. Once the paperwork and required deposits are received, Diginue Technologies (P) Ltd will assign a project manager to oversee the entire build and delivery of your kiosk project.

6. Does Diginue Technologies (P) Ltd have a catalog?

Because of constant updates to kiosk designs, Diginue Technologies (P) Ltd works hard to maintain the most current information on products and service on this website. However, Diginue Technologies (P) Ltd also provides a selection of various print brochures for your review.

7. What do I need to do in order to get pricing information?

Contact us at hr@diginue.com or call us directly at +91-80-4009-9400 and tell us which kiosk model you are interested in (standard or custom), a detailed description of the components you want in those kiosks, the number of kiosks required and some details on your application/project. Our experienced hr representatives can provide you with a detailed quote based on your requirements..

8. I want a custom design that looks just like one of your kiosk models in your Custom photo gallery. Can you build this for me?

Many of the kiosk designs listed under the Custom photo gallery are available for resale. There are also a handful of designs that are proprietary, which means the former client owns the exclusive right to that particular design. Contact us at hr@diginue.com or call us directly at +91-80-4009-9400 so our hr representative can help you determine the optimal design for your project.

9. What is the difference between Standard and Custom kiosks?

Standard kiosks are pre-designed enclosures that include all kiosk models listed under the Kiosk Products section. Standard models can be customized to fit a wide variety of components without building a custom kiosk from the ground up. These models can also be customized with paint and graphics to better fit the aesthetics of your kiosk project.
Custom Kiosks are generally developed for projects requiring unique branding or specialized/complex components, as well as larger kiosk deployments over 50 units. The Diginue Technologies (P) Ltd Custom Kiosk section offers further detail on the process, options and photo gallery of past projects

10. Can I provide or install my own PC in a Diginue Technologies (P) Ltd kiosk?

Diginue Technologies (P) Ltd typically provides the complete hardware and software solutions for all kiosks, including your choice of PC at a very competitive price. This complete configuration also offers an extended warranty to protect your investment. There are exceptions that may prevent Diginue Technologies (P) Ltd from providing the computer such as custom configuration or proprietary components required to operate your kiosk application. Contact us at hr@diginue.com or call us directly at +91-80-4009-9400 for further information.

11. Can I purchase an empty kiosk enclosure and install my own components?

Diginue Technologies (P) Ltd typically provides the complete hardware and software configuration for all kiosk platforms, to ensure optimal fitting, as well as field tested components that are proven reliable for long-term operation. There are certain exceptions for larger production projects that Diginue Technologies (P) Ltd may consider for accepting customer-consigned components. Contact us at hr@diginue.com or call us directly at +91-80-4009-9400 for further details.

12. I have a custom component I would like to use in the kiosk. Can Diginue Technologies (P) Ltd install this device for me?

Diginue Technologies (P) Ltd has experience with all types of specialized components requiring simple bracketing, or more complex proprietary devices needing special interface boards, motorized devices or customized delivery systems. Contact us athr@diginue.com or call us directly at +91-80-4009-9400 for further details.

13. Can Diginue Technologies (P) Ltd create or produce graphics/art/signage for my kiosk?

Yes. Diginue Technologies (P) Ltd employs a complete in-house graphics department with options to produce all types of artwork. Please visit our website www.diginue.com to get an idea of the many possibilities for customizing your own unique design.
Contact us at hr@diginue.com or call us directly at +91-80-4009-9400 for further details.

14. What are my color choices?

Diginue Technologies (P) Ltd offers standard choices for powder coat paint finishes on all kiosks, ensuring long-term durability. Custom colors and finishes are also available for an additional fee..

15. Does Diginue Technologies (P) Ltd sell separate components without a kiosk enclosure?

Diginue Technologies (P) Ltd will sell spare components sets for development purposes upon placement of a kiosk order. If you have purchased a Diginue Technologies (P) Ltd kiosk and would like to purchase spare components, please contact Diginue Technologies (P) Ltd to reach our Technical Support Department or email directly to support@diginue.com

16. Can I lease kiosks?

Diginue Technologies (P) Ltd can provide kiosk on lease. Contact us at hr@diginue.com or call us directly at +91-80-4009-9400 for further details .

17. Can I rent kiosks from Diginue Technologies (P) Ltd?

Diginue Technologies (P) Ltd does not provide kiosk rentals at this time..

18. Does Diginue Technologies (P) Ltd offer a maintenance program?

Diginue Technologies (P) Ltd offers many levels of support options to help ensure your project is a success. From our standard warranty and service levels to very customized programs for your particular needs and requirements. Visit our Service and Warranty section for more information at www.diginue.com .

19. What is a kiosk?

A kiosk is an electronic based, self-service interactive terminal. This is not the same as a manned station in the middle of a shopping mall.

20. Can I purchase a single kiosk, or is there a minimum quantity?

You may purchase 1 kiosk or 1,000 kiosks. There is no minimum or maximum quantity requirement.

21. Does Diginue Technologies (P) Ltd offer volume discounts?

Diginue Technologies (P) Ltd offers various levels of pricing discounts based on specific quantities built at one time. For volume purchasing, contact us at hr@diginue.com or call us directly at +91-80-4009-9400 to determine the optimal pricing plan for your project.

22. Is there a Diginue Technologies (P) Ltd hr rep in my area?

Diginue Technologies (P) Ltd hr executives cover the mainland United States, and support international accounts. Contact us athr@diginue.com or call us directly at +91-80-4009-9400 to reach an Diginue Technologies (P) Ltd hr representative for your location .

23. Does Diginue Technologies (P) Ltd have a reseller program?

Yes. Contact Diginue Technologies (P) Ltd for further details. .

24. Does Diginue Technologies (P) Ltd sell internationally?

Yes. Contact Diginue Technologies (P) Ltd to connect you to our international hr department .

25. Does Diginue Technologies (P) Ltd offer a Demo Kiosk program?

Yes, for orders over 10 units on our standard product line. Credit approval is required for 14-day evaluation models. Contact us athr@diginue.com or call us directly at +91-80-4009-9400 for more details .

26. Once you ship the kiosk, how long does it take to get to me?

Kiosks are shipped via standard over-the road ground freight and typically arrive within 3-5 business days. Expediting or overnight shipping is also available for an additional fee. International shipments may involve ocean, air and truck freight, with varying costs based on location .

27. Does Diginue Technologies (P) Ltd offer Reduced pricing?

Diginue Technologies (P) Ltd is committed while serving the government services sector. We have completed many different projects for the Government as well as the Banking and Financial sectors. If you are interested in purchasing GSA products and solutions, please contact us and we will be happy to provide you with a list of GSA partners that can supply you with the information you need.

28. How is Diginue Technologies (P) Ltd different from other kiosk companies?

There are 5 major differentiators for "Why DIGINUE" - Quality, Capacity, Safety, Flexibility, and Experience. For more information referwww.diginue.com .

29. Is there a site index for the Diginue Technologies (P) Ltd website?

Sure. Our site index is located here www.diginue.com/sitemap.html .