Factory Support Welcome to Diginue Technologies (P) Ltd.

Factory Support

Diginue has created modular, flexible service plans, proven to support the most demanding Service Level Agreements in the industry.

The vast majority of incoming problems can be resolved in real time, utilizing remote management tools or phone diagnostics. Customers can also provide the serial number from the unit exterior for immediate / automated records of every component, warranty record, and service terms tied to the enclosure. One of two resolutions will occur on a support contract call.

Diginue managed remote error message / diagnostic / resolution

Customer call-in diagnostic / resolution – KIOSK Representatives diagnose incoming issues; ship stocked spare replacement parts, and dispatch a field technician to site (overnight, when contracted).

Diginue Customer Service Experts (hardware and software) are available from 6:00 am to 6:00 pm, Monday through Friday, MST. We can readily provide 24-7 support quotes for mission-critical applications.


  • Snap shot automatically With moving object
  • High quality image:VGA (640*480)
  • Preview with high quality 1.8 inch TFT LCD
  • Show and save the time information on the picture
  • Easy to install on the door
  • Low power consumption
  • Extension CF slot available
  • Ease of use

Media Player

The MP4 Digital Media Adapter is the perfect gateway for your living room, linking up your PC, TV, Stereo, digital camera and much more. Great design coupled with playback support for all standard media formats and simple installation makes it the perfect all-in-one multimedia solution.


  • Support Photo, Music, Video, File Viewer Function
  • Photo rotate/zoom/thumbnail/auto slide show
  • JPEG slide show with backround Mp3 music
  • S-video, composite Video, Stereo Audio Output
  • Built-in remote receive, easy operation for delete or rename
  • Firmware can be upgraded by using flash memorycard
  • NTSC/PALsupport
  • Supports memory card: CFI/II, Micro Drive, SM, MMC, SD, MS, MS-pro, etc.

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