diginue offers flexible service plans, with a proven track record of supporting stringent Service Level Agreements (designed for “mission-critical” deployments in retail and financial services).
diginue Field Service contracts support single-visit resolution, meaning the Field Technician arrives with a replacement part in-hand. Parts ship the same day of the service call, eliminating the customer expense and inconvenience of two visits. The two service options that have proven to be the most effective are:
An diginue Factory Service Representative provides same-day support and kiosk diagnostics. If needed, an diginue Field Technician arrives with the replacement part to complete the repair, typically within 24 hours (best overnight shipping utilized).
This plan provides same-day diagnostic response from a Factory Service Representative, Monday through Sunday. If needed, an diginue Field Technician and parts may be scheduled on weekends. Saturday shipments are available (customer’s additional expense / discretion).
Charge per hour arrangements provide access to diginue’s service team on an “as needed basis,” and does not require a contract.
*diginue Representatives can provide full Service Plan terms and options. For a consultation or quote, contact us.